 Review by g0nepostal 
UPDATED: 22 days ago
member for 8.6 years, 2038 visits, last login: a few hours ago
 Concord,Contra Costa,CA
 $23 per month (12 month contract)
 about 8 days
 AT&T
 "Sickeningly easy to get provisioned, connection is smooth and reliable; tech support is top notch"
 "None so far"
 "GET IT!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Placed my online order for 6 Mbps / 768Kbps down/up service on August 25th, for the promotional 1-year contract price of $29.95/month (plus fees). I then received a notification that the highest speed my line could be provisioned for is 3Mbps / 512Kbps, at the 1-year contract rate of $19.95/month (plus fees). I went ahead with the second option, since I want to ditch my cable modem (see my review of Astound Broadband).
Order is set to go live on 09/01/2009, using my own modem. I run a telephone cable from the outside ATT/SBC demarc box to my bedroom and connect the modem, and note that I can't get on. After calling DSLX tech support and getting some rather awesome help from tech rep Rolando (this is a shot out to you, bud - you get double points for calling me back when we got disconnected) I manage to get online at 832Kbps down / 512Kbps up.
Rolando did note that the downstream speed was quite low - especially since the line had already been provisioned at 100% of the 3Mbps by ATT. However, since I was very happy that I was online I thanked Rolando for helping me get my modem set up and ended the call.
I then decided to try moving the modem to another phone jack, using a splitter/filter combo (your basic home DSL set up). After doing that I am now getting my full menu of 3Mbps down / 512Kbps up, so the slower speed I had before was due to my bad wiring job (I ended up removing the line I ran to my bedroom and will have ATT install a line instead).
Service is rock-solid reliable and the speed remains constant; I will update this review after I have been online for a while and can better discuss how DSLX does long-term. For now however I am quite happy with the service.
DSLX rocks!
----------------------------------------------------------------------
Update: I am having some loss of sync issues - you can read about these in the DSLX forum. They look like the telco's problem though - and George from DSLX has been quite responsive in reading about my issue in the forum and trying to help me out. My original review stands. 
Update (09/07/2009): DSLX scheduled a truck roll with ATT and the technician came out today. He removed the MTU on the telephone circuit and now I am running smoothly. Not bad at all.
-----------------------------------------------------------------------
Update (09/16/2009): Last weekend we here in the Bay Area had some rather interesting weather in the form of heavy thunderstorms with light rain. For whatever reason - I am presuming that it was electromagnetic interference from the lightning - my downstream sync rate dropped from 3008 kbps to 1888 kbps. I easily fixed this by resetting my modem.
Other than that the connection has been smooth.
-----------------------------------------------------------------------
Update (11/06/2009): It has been a little over two months now and after a few setup hiccups (bad line filters, an MTU that needed to be removed from the phone circuit by ATT) my connection has been smooth and speedy. I'm very satisfied.
Followup comments: | Forums » comments on review of DSL EXTREME |
|
DSL EXTREME
(31)
(43)
·
·