Review by brooklynali 
Posted: 25 days ago
member for 2.5 years, 32 visits, last login: 12 days ago
 Brooklyn,Kings,NY
 $45 per month
 about 17 days
 "In 12 months, the modem has only gone down once, for about two days."
 "Connection Speed nowhere near advertised (and I pay extra for the BOOST), in fact, it's not even as fast as their base modem. ."
 "Most reliable service I've had in New York for connectivity, but also the slowest, with most expensive and poorly coordinated sr"
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Install Co-ordination:
Connection Reliability:
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(ratings match consensus)
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Very good connectivity, (in the year that I've had service, I've only had modem downtime for about 2 days, and it just happened this past weekend). But the speed is a joke. Not only have I never even come near their advertised speed of 30mbps for their BOOST service, which I of course pay extra for, but I rarely, if ever even get their advertised speed for their base modem. Their customer service, like all the other cable providers in NYC (and I've now used them all, RCN and Time Warner being the other two), is atrocious (and actually, RCN's was pretty solid). Their service line is fully automated, with very long wait times for a human, who doesn't seem very well trained in IT, if trained at all. I'm very much looking forward to FIOS arriving, if it ever will.
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