Review by jazzlady 
UPDATED: 1.6 years ago
member for 4.3 years, 102 visits, last login: 3 days ago
 Bartonsville,Monroe,PA
 Contract price not specified. (12 month contract)
 about 2 days
 "G15 is pretty good..."
 "monthly download caps"
 "It's gotten a lot better"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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UPDATE: 4-11-2008
I just found out from a friend, who found out the hard way- about the actual but "unofficial" bandwidth caps for cable modem users:
Websurfer (1.5Mbit) 15G down 10G up
G5 50G down 25G up
G10 65G down 35G up
G15 80G down 45G up
This just defies belief.
A person can do 15 gigs a month on dial-up.
Some of these levels are downright unreasonable.
People are gaming, watching streaming video, listening to streaming audio, using Skype, downloading, and doing all kinds of other bandwidth intensive stuff online. Isn't this the reason one gets broadband in the first place?
To pay for a fast connection, and be crippled with draconian caps like this is ridiculous.
I have G15, and it's great. My speed is as fast as it should be, but I've only gone over 80 GB's once, and by a small amount, so they didn't hassle me. But now that I know- I'll have to watch every megabyte.
I just figured I would let people know, because if you're thinking about signing up with Prolog you ought to know what your getting into.
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UPDATE:
I had G7 for a couple of years, and just upgraded to G15.
I didn't plan on upgrading... but my old Surfboard modem wasn't cutting it any more when they upgraded everyone from G7 to G10.
BRC tech came out, hooked up a Webstar modem, speed shot right up.
I decided to keep the modem. The deal was this:
Upgrade to G15, get a free modem, and the first 6 months of the service for $29.95 a month.
I was paying $42 a month for the slower speed. It was an offer I couldn't refuse.
Then I ran into speed issues.
Through trial and error, discovered that my router was causing a bottleneck.
My router, which is a D-Link that is several years old- has a WAN port that is 10 Mbps- NOT 10/100.
15 into 10 doesn't go....
I took the router out of the loop, and tried this with a fast ethernet 10/100 switch- bam! Full speed.
No, I don't always get full speed- but I usually hover between 12-15 Mbps. And I can and do regularly hit 15+ Mbps.
If you are using a router and having speed issues, check your specs for the WAN port.
I am awaiting a new router, and using the switch in the meantime.
There are still download caps, but I can't complain about the service. It was a good deal, and existing customers were eligible for a change.
I've hit 60 gigs without any warnings from Prolog, so I can live with that. I don't abuse it like some people.
I think they are starting to feel the heat from Verizon with FIOS.
Well, FIOS isn't here yet, and in the meantime I'm pretty happy with what I'm getting from Prolog at this point in time.
I figured since I've always been fast enough to criticize them, I should have a good word to say when they do something right.
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I've been with this company for years. I've seen them go from a poor provider to a provider I thought was top notch.
They offer 3 levels of service: G3- 3 mbps, G7- 7 mbps, and G10- 10 mbps.
The service has been pretty good. It's very reliable, and the network rarely goes down.
They give you 10GB's a month premium news service, but the NNTP download speed is capped at 2.5 mbps no matter what speed tier you have.
Some broadband customers are now complaining that they are getting letters from Prolog telling them they are downloading too much. Some are getting these letters after downloading only 20 GB's a month. According to Prolog it violates their AUP. However, nowhere in that AUP is there a limit stated. Customers are being told verbally by customer service that the limit is 12 GB's a month. Every byte of data that flows into your computer counts- surfing, email, streaming media... etc.
The letters warn users that their accounts can be terminated and tries to force them to upgrade to commercial accounts. Commercial accounts are half the speed, for a lot more money.
I'm a 20GB+ user, and I haven't gotten a letter yet, but I will post here when I do. It's only a matter of time.
So, how many G's can you handle? What does it matter if you are restricted to 12 gigs downstream a month.
Followup comments:  juke52
join:2004-12-22
Kunkletown, PA
| Yes First of all, the download caps vary from package to package, the lower websurfer and G5 packages have 10-12gb limits, whereas the G15 last time I checked was 80 down/45 up, which was the old G10 limit, and yes it is annoying to have to call them up every so often to check what the new limit is because they have changed it quietly quite often during my time here.
Simply posting it on their site would lessen their phone bill dramatically, I'm sure, then again they're pretty well-off up there in the corporate office (which is who you need to talk to about this, not the brainwashed tech support, they simply follow the cue sheet).
That stuff about the newsgroups sucks too, but without any other provider in the area, what can you do? They run the show, unless you bitch to the right people, the corporate office whose email is on the brctv/ptd site I believe. | |
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