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Member review of HughesNet Satellite Broadband


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Reviews:
read 885 reviews (151 positive) (464 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:


Speed test results 3 year trend
Review by video See Profile
UPDATED: 27 days ago
member for 4 years, 249 visits, last login: a few hours ago


Newburg,Charles,MD
Contract price not specified.
"None!"
"Customer Service is awlful, not really broadband!"
"If this is your only choice and you really need to connect then follow the Hughsnet forum for help and support!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    After 4 years of absolutely no good terribly horrible service from this company which I am a bit embarrassed to say is based here in the fine state of Maryland I finally got EVDO wireless, what an improvement! Really there is nothing good to say about this company, they oversold their bandwidth so my daytime speeds are very low sometimes even limiting my email capabilities. You can call up and try to get through to a higher level of customer support but if you have a busy schedule trying to run a business you will never be able to keep up with it. They employ overseas customer service representatives which as far as I can tell act as speed bumps in their customer service workflow. The overseas customers reps are nice folks but when they deal with you they are working from a script and their main job according to that script is to slow you down in trying to get through to a state side customer rep in hopes that you can have the state side rep switch you to another transponder or satellite that uses less bandwidth enabling better speeds on your end. So if you can connect to a tower do it, it is a lot cheaper to build towers then to launch satellites. If you can’t connect to a tower just hang in there and keep checking your options.

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