Review by jdk77 
UPDATED: 38 days ago
member for 3.1 years, 7 visits, last login: 38 days ago
 North Las Vegas,Clark,NV
 Contract price not specified.
 about 3 days
 "Order to Live fairly quick"
 "HORRIBLE connection, even with the 10MB package"
 "Worst Customer Support Ive ever dealt with"
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Connection Reliability:
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(ratings below consensus)
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I got the premium package through Cox that includes Digital cable, phone, and the 10 meg premium cable internet. Between the hours of noon and midnight, the internet is practically unusable because so many people are on the same backbone. Speed tests commonly show a connection around .5 megs or lower! I get horrible lag spikes that often clear 1000ms making gaming completely impossible, and quite often I get packet loss and lose my connection constantly. Ive had a tech over several times and they are totally confused as to what the problem is or how to fix it. I would be surprised if the last tech that came over could even spell his own name. The problem is, that too many people are running through the same server and they refuse to add more in the area to break up the traffic. They were supposed to send a supervisor and a senior tech over today, but alas, no one showed up and no one called.... again.
I just got done making the call to Embarq and ordered their DSL package, and hopefully it will be a better experience. Ive never tried DSL.. so it may not be any better, but it cant be any worse!
UPDATE: I moved in with my girlfriend and its a year after that review. She wanted the COX total package so I decided to give it another try. Holy Cow. Its even WORSE this time! Here, the internet goes out every 2-3 minutes, and the modem re-cycles. Ive had techs over here 3 separate times and none of them have any idea what to do. They have replaced the modem 3 times. Still nothing. So I call customer support to get a credit on the internet since its literally unusable. I get some ghetto talking woman with a ghetto attitude. She tells me that they cannot credit my account until the problem is solved.. well, I said they cant resolve it so I want my money back since I can only use the internet 2 minutes at a time. And she actually says to me.. not kidding.. "If thats not good enough for you then maybe you need to look elsewhere".
Goodbye Cox. Hope you go bankrupt soon 
I would absolutley NOT recommend Cox High Speed Internet!
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