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Member review of VoicePulse


more information on the company
Ad-hoc VoicePulse Forum
VOIP Forum

Reviews:
read 217 reviews (180 positive) (17 negative)
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Six Month Rating

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Ease of Installation:
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$19 per month avg ($14 to $26)

3 year trend
Review by ricep5 See Profile
Posted: 62 days ago
member for 9.3 years, 1359 visits, last login: 3 days ago


Jacksonville,Duval,FL
Contract price not specified.
"Sound Quality Acceptable"
"Took awhile for them to find my ATA, Spartan web portal"
"Acceptable Service"

    My Other Reviews·AT&T Southeast
    ·AT&T CallVantage
    ·Comcast Formerly ..
    Port of AT&T CV to VoicePulse. Purchased my own ATA (Linksys PAP). Placed order, got email confirmation, then.....nothing. Placed a call to VP customer service. Responsive, apparently I never got the BYO start email with the account info. Sent instantly with the port documentation and instructions.

    Tech support is email only. So placing my PAP on the net, they couldn't locate it for several days. Finally placed it on raw net and they located it and started the service up.

    Faxed over CV port info and after 48 hours I got a notice from VP that my port was complete. Call Vantage emailed me the following day with a "please port your number" request which I took to mean that the port was complete at their end now.

    The DLink ATA for AT&T went amber the next day (offline) and I completed a 3 hour bridge on the VP service with no major issues.

    Smaller issues....after being on a call for several hours I could count perhaps 2, maybe 3 clicks and pops that were voip related. All of the people on the listening end say the voice quality is excellent. I can't discern any voice quality differences between VP & AT&T which is a plus since that is what I liked about CV.

    The AT&T web portal was much better than VoicePulse. VP is somewhat spartan. It wasn't at the top of my choice list, but it is not competitive IMHO. More to come as I use the service.

    Followup comments:
    view 1 comment
    innoman
    -
    Premium
    join:2002-05-07
    Raleigh, NC
    clubs:
    ·VoicePulse

    Where are your scores?

    You should rate them in the different categories(the little 1-10 rating system or whatever).

    Also, you can call support directly using their customer service number. If you chose to contact them through the support portal, they typically call you back anyway.

    I used AT&T CV as a beta tester and I recall the voice quality being exceptional compared to Vonage and even POTS. I also had Vonage at the time and could tell a difference between Vonage and AT&T CV, with AT&T being much better. I couldn't tell a difference between AT&T CV and VoicePulse though. Good luck, hopefully you won't have any more issues with your service...
    permalink · 2009-10-18 13:50:06 · Print · Reply to this
    Forums » comments on review of VoicePulse

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