 Review by Blackbird 
UPDATED: 87 days ago
member for 4.8 years, 1384 visits, last login: a few hours ago
 Fort Wayne,Allen,IN
 $15 per month (24 month contract)
 about 7 days
 Verizon (ex GTE)
 "Excellent field-service techs"
 "Reliable, inexpensive service thus far (22 months)"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Ordered 768Kbps/128Kbps for $14.99/month - lifetime rate
Excellent on-phone tech response to pre-buy technical questions I had; field-tech arrived within 3 days to check line and was extremely helpful in answering some additional questions I had, modem/router equipment arrived 4 days later. Install went perfectly the first time.
In the time since installation, DSL service has generally been quite reliable apart from a few interruptions mainly related to copper-wire issues involving the POTS. The recent appearance of an infrequent and intermittent DSL drop-out problem bears some watching; tech support during these events was excellent, though the intermittent nature defied their ability to identify the specific cause. They did verify the problem, and it has since cleared itself up for now.
Verizon-supplied Westell 6100 modem/router.
Still no bad points thus far, other than discovering that internet-time update services would not pass through the initially-installed router's firewall in anything other than 'low' security mode. Updates to the router software pushed by Verizon have since provided a service option that allows a user to successfully resolve that problem, at least for some of the time services out there.
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