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 Review by dodgetech2 
UPDATED: 206 days ago
member for 7.9 years, 1881 visits, last login: a few hours ago
 Gouldsboro,Wayne,PA
 $51 per month (12 month contract)
 about 3 days
 "lighning fast ...zero downtime"
 "none so far"
 "The speed and reliability is unmatched for the price"
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I have the 10000/800 service from Pro-log, It is by far the most stable connection I have ever had from an ISP....
I had a few issues when I was first connected, but they worked those out quickly and professionally.
I consistently place in the top spot on the speed test in my area with over 9000 down and 740 ish up...
I am a heavy gamer and my ping times are unreal..I can ping a server in Texas and in game ping is never over 20ms.... one in California is about 25ms.....
03/25/2006
The last few weeks there have been some speed issues..it seems to be fixed now...time will tell
05/06/2009
I'm now using the 15/2 plan which was a free upgrade for the 10000/800 user's
so far its been very good .
there were some issues when it was first rolled out last year, but those seem to have been resolved and I get consistent speed test's and get my advertised speed at all times.
Day or night, its rock solid.
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 Review by krenim191
UPDATED: 1.5 years ago
member for 8.8 years, 3255 visits, last login: a few hours ago
Wellsboro,Tioga,PA
$56 per month (month by month)
about 5 days
"Fast, Consistant Speeds, Low Pings"
"None so far"
"Not bad for living in the middle of nowhere"
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Well lets start off with the back story. I got a promotion at work that required me to work from the corporate headquarters... an 84 mile round trip from where I was living. With the cost of gas and the 10 hours a week of my life it was taking away I decided to relocate.
If you've ever visited the north central part of Pennsylvania - you'll no doubt agree with me that it is beautiful... but populated it isn't! Welcome to Mayberry - er, Wellsboro, PA that is. Population ~4000, also the county seat of Tioga County (just to give you an idea of how populated the rest of the county is). Colonial gas lamps line the center of the main streets, well manicured lawns everywhere you look, Main Street is full of little shops and restaurants. That's all fine and well - but what is the broadband going to be like here!?!?!
To my surprise - it's pretty damn good. Much faster service than I was getting with my Verizon DSL service 42 miles to the south.
I ordered the service in February 2008 - it's now May and I think that has given me enough time to fully test the services.
My cable company is Blue Ridge Communications, the ISP that runs the show is PenTeleData. I remember back in the early days of the internet, PTD was quite a powerful local ISP, with some services that were to be envied.
PTD seems to have a pretty solid backbone, with multiple peerings in NY, NJ & MD. Ping times across the board are very low. I subscribe to the 10/800 tier (G10 they call it) and consistently hit my cap. We had a couple of bad ice storms since I've moved here, and all the while I was happily downloading at top speed along with everyone else in the area since nobody could go anywhere.
When the service was first installed, they furnished me with a Webstar modem - it was very flaky and often needed rebooted- within a few days I purchased a Motorola 5120 and haven't had a single problem since.
I have heard of a few people having their service suspended or terminated because of high usage... I'm a heavy user and have yet to receive a letter or phone call. They do provide a tool that tells you how much data you have consumed in a given month and it seems fairly accurate when compared with the monitoring software I use on my PC.
All in all, I'm pretty happy with my new service. That can quickly change though if the service drops below unacceptable levels. I'll be sure to update my review.
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Review by jazzlady
UPDATED: 1.6 years ago
member for 4.3 years, 102 visits, last login: 3 days ago
Bartonsville,Monroe,PA
Contract price not specified. (12 month contract)
about 2 days
"G15 is pretty good..."
"monthly download caps"
"It's gotten a lot better"
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UPDATE: 4-11-2008
I just found out from a friend, who found out the hard way- about the actual but "unofficial" bandwidth caps for cable modem users:
Websurfer (1.5Mbit) 15G down 10G up
G5 50G down 25G up
G10 65G down 35G up
G15 80G down 45G up
This just defies belief.
A person can do 15 gigs a month on dial-up.
Some of these levels are downright unreasonable.
People are gaming, watching streaming video, listening to streaming audio, using Skype, downloading, and doing all kinds of other bandwidth intensive stuff online. Isn't this the reason one gets broadband in the first place?
To pay for a fast connection, and be crippled with draconian caps like this is ridiculous.
I have G15, and it's great. My speed is as fast as it should be, but I've only gone over 80 GB's once, and by a small amount, so they didn't hassle me. But now that I know- I'll have to watch every megabyte.
I just figured I would let people know, because if you're thinking about signing up with Prolog you ought to know what your getting into.
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UPDATE:
I had G7 for a couple of years, and just upgraded to G15.
I didn't plan on upgrading... but my old Surfboard modem wasn't cutting it any more when they upgraded everyone from G7 to G10.
BRC tech came out, hooked up a Webstar modem, speed shot right up.
I decided to keep the modem. The deal was this:
Upgrade to G15, get a free modem, and the first 6 months of the service for $29.95 a month.
I was paying $42 a month for the slower speed. It was an offer I couldn't refuse.
Then I ran into speed issues.
Through trial and error, discovered that my router was causing a bottleneck.
My router, which is a D-Link that is several years old- has a WAN port that is 10 Mbps- NOT 10/100.
15 into 10 doesn't go....
I took the router out of the loop, and tried this with a fast ethernet 10/100 switch- bam! Full speed.
No, I don't always get full speed- but I usually hover between 12-15 Mbps. And I can and do regularly hit 15+ Mbps.
If you are using a router and having speed issues, check your specs for the WAN port.
I am awaiting a new router, and using the switch in the meantime.
There are still download caps, but I can't complain about the service. It was a good deal, and existing customers were eligible for a change.
I've hit 60 gigs without any warnings from Prolog, so I can live with that. I don't abuse it like some people.
I think they are starting to feel the heat from Verizon with FIOS.
Well, FIOS isn't here yet, and in the meantime I'm pretty happy with what I'm getting from Prolog at this point in time.
I figured since I've always been fast enough to criticize them, I should have a good word to say when they do something right.
**********************************************************************************
I've been with this company for years. I've seen them go from a poor provider to a provider I thought was top notch.
They offer 3 levels of service: G3- 3 mbps, G7- 7 mbps, and G10- 10 mbps.
The service has been pretty good. It's very reliable, and the network rarely goes down.
They give you 10GB's a month premium news service, but the NNTP download speed is capped at 2.5 mbps no matter what speed tier you have.
Some broadband customers are now complaining that they are getting letters from Prolog telling them they are downloading too much. Some are getting these letters after downloading only 20 GB's a month. According to Prolog it violates their AUP. However, nowhere in that AUP is there a limit stated. Customers are being told verbally by customer service that the limit is 12 GB's a month. Every byte of data that flows into your computer counts- surfing, email, streaming media... etc.
The letters warn users that their accounts can be terminated and tries to force them to upgrade to commercial accounts. Commercial accounts are half the speed, for a lot more money.
I'm a 20GB+ user, and I haven't gotten a letter yet, but I will post here when I do. It's only a matter of time.
So, how many G's can you handle? What does it matter if you are restricted to 12 gigs downstream a month.
Followup comments:  juke52
join:2004-12-22
Kunkletown, PA
| Yes First of all, the download caps vary from package to package, the lower websurfer and G5 packages have 10-12gb limits, whereas the G15 last time I checked was 80 down/45 up, which was the old G10 limit, and yes it is annoying to have to call them up every so often to check what the new limit is because they have changed it quietly quite often during my time here.
Simply posting it on their site would lessen their phone bill dramatically, I'm sure, then again they're pretty well-off up there in the corporate office (which is who you need to talk to about this, not the brainwashed tech support, they simply follow the cue sheet).
That stuff about the newsgroups sucks too, but without any other provider in the area, what can you do? They run the show, unless you bitch to the right people, the corporate office whose email is on the brctv/ptd site I believe. | |
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Review by copeless
UPDATED: 1.7 years ago
member for 8.1 years, 10 visits, last login: 81 days ago
Bath,Northampton,PA
$39 per month
about 1 days
"Great Download Speeds, affordable pricing."
"Only 1 upload speed"
"Overall Recomended"
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Installation simple. 2 Dynamic IP's so 2 computers or 2 routers. Service has yet to go down in 1 year of service. The only problem I have run into is the limited upload speed and when using VPN for work there is a lot of lag. There is no option to upgrade unless you upgrade to a commercial account. Paying for 7 download, tested today only getting about 2. I am going to do a direct connection tomorrow to eliminate that as the problem.
Verizon DSL available however only offers PPOE which can be a pain to setup and troubleshoot with a router.
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Review by xlimitx
UPDATED: 1.8 years ago
member for 7.9 years, 1872 visits, last login: a few hours ago
Wilkes Barre,Luzerne,PA
$39 per month
about 9 days
"Good reliable bandwidth and excellent latency."
"None yet."
"Faster than any DSL product in the Wilkes-Barre area. About the same cost as Verizon DSL too."
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I ordered my service from BRC/PTD and they came out and installed a Zyxel 941 modem. The installer, who was knowledgable, installed the filter and a new line(shielded cable, along with new cables to all my rooms) to my computer room. About 30 seconds after I hooked up the modem I was online. This modem flies, the 800k/800k cap is great after having 640/160 aDSL for so long. I did a speed test on here and got 776k/774k so I am pleased. No outages yet, no major speed degradation during off peak or peak times. Of course you get a normal slowdown in peak times due to more usage by other users. Cant have everything with shared bandwidth. I havent used tech support yet so I havent really got a rating for that yet. Mail and Usenet are ok.
Former Review on ProLog back when I was in Jim Thorpe
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New Review on ProLog since living in Wilkes-Barre, PA
As a former employee of Service Electric I felt that it wasn't right that I gave a review of the service since I worked there. However, since I've been a non-employee of the company for close to 4 months now, I feel that I'm able to since I see the service as just a service now.
So, I have the 10/512 package from Service Electric & ProLog in the Ashley section of Wilkes-Barre. It's honestly the best service I've had since beginning to use broadband back in the late 90's. My speeds are consistently between 8.5 and 9.5Mbps on the speedtests both offered here on BB and other speedtest sites. I game quite a lot(BF2) and my connection is stable and consistent all the time. I don't use their mail server so I don't have an opinion on that, but my broadband itself is awesome. In the last 4 months I've not had one service outage that I know of.
My Cable TV is really good too. I have the Hi-Def package and get something like 17 HD channels.
I'd give the combo of SE and PTD 2 thumbs up.
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Review for the last year. The service in Wilkes-Barre has been awesome. Still just as reliable as when I first had it installed and I'm getting about 9.5/900 at peak.
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Review by BlueStrk
Posted: 1.9 years ago
member for 9 years, 209 visits, last login: 4 days ago
Easton,Northampton,PA
$115 per month
"WiFI hotspots included. great download speeds"
"results tend to vary from time to time"
"better than DSL in this area. I WANT Fios !!!!"
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Prolog is way better than DSL in this neighborhood. I have the HD DVR package with cable modem for $115/ month. I usually get 7Mb/s down consistently. and always 384Kb/s up.
I wish we had Fios.....but until we do this is the best deal around.
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Review by wrawson
Posted: 2.2 years ago
member for 2.5 years, 30 visits, last login: 1.3 years ago
Wellsboro,Tioga,PA
$89 per month (month by month)
"Fast is working most of the time"
"they do maintenance during peak usage hours"
"better then dsl"
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It is the only way to surf, beats dial up no competition. Much faster and cheaper then dsl. You get the speeds you pay for. Currently I do not share my node with very many other customers so the speeds may suffer if more of my neighbors get it. I constantly get download speeds of over 4 mb and the upload is always above 600 k and most of the time closer to 750 k .
Followup comments: | | wrawson
join:2007-05-16
Wellsboro, PA
| Re: How Expensive is DSL? said by pende_tim :You say that cable is less expensive than DSL. WOW. How expensive is DSL in your area? Verizon is selling it for about $40/month with no contract in most areas. Tim I made a mistake and miss quoted 4 years ago When I got a quote for dsl it was 90 dollars a month for my address. Frontier now has it for a lot less I think about forty dollars a month for 6mb/6mb .
The price I pay for the cable modem service includes the 10 dollars a month lease on the modem and the BroadCast basic of 16.00 dollars a month so the bill totals out to 84.67 a month for total service. I use Sat. Tv but when I signed up for the modem a while back I had to have basic tv service also and after they changed I never took it off. If I didn't have basic cable and owned my own modem it would be like 67 dollars a month (G15) They are upgrading my G10 service to G15 this week (Free speed increase) I do get some speeds of 12 to 13 mb downloads and 1.2 to 1.4 upload now. I have a Friend that games on line and he won't use ProLog because of the latency and he was sharing with lots of users so downloads and uploads where nowhere close to the top. He swears by dsl (Frontier) | |
| chrislo
join:2004-02-02
Hawley, PA | Hi Yes Cable is far faster than DSL but it is not cheaper for the most part. What package are you using, Web Surfer-G5-G10-G15?? G5 might be cheaper and that is about the speeds you get with that package. | |
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Review by flyingjackal
UPDATED: 2.3 years ago
member for 5.1 years, 72 visits, last login: 153 days ago
Tannersville,Monroe,PA
$35 per month
about 7 days
"Super Fast! Always On"
"Connection used to cut out allot (Never use an Arris Modem)"
"If you live in the PennTeleData Network Area...GET IT!!!"
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When we first got the service (2 years ago) they came in to install the modem and they set up 2 computers using my router. when they left, I plugged in the upstairs network switch to the router by the modem. So i have a theory that PTD keeps track of how many computers are hooked up on the modem. If there is more than the number of allowed computers on the network, they cut you off and you have to reset the modem.
We did call them in and they replaced the cable from the wall jack to the modem (3 ft piece)
Now they upgraded the number of computers from 2 to 5. but now i have a new laptop but they haven't reset the connection yet...but PTD never complained to us that we had too many computers hooked up to the modem.
I'm wondering if the connection now stays on all the time because of the replaced cable...or the number of computers has been raised.
UPDATE: Turns out it has been dropping out due to a faulty modem (Arris CM300a) I bought a Motorola 5101 Surfboard and it's on solid now. First 1-2 hours had uncapped downloads (G13 anyone?)
UPDATE: I've Just upgraded to the G10 service (10000/800) The download really is fast downloading with a manager that uses 7 sockets will pull data in at about 1.2MB (which is (9.8 of 10megabit connection) Which is right on considering a small overhead. The upload with G10 is also right on the money, It sends out it at a tiny bit over advertised speed (104KB/s)
»mtois.mine.nu:86/~MTOSERV/mtofut···peed.jpg
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 Review by Eat Me
Posted: 2.7 years ago
member for 7.1 years, 1003 visits, last login: a few hours ago
Sussex,Sussex,NJ
$41 per month
about 2 days
"Fast speeds, quick install, hassle free"
"Bandwidth limits, no servers allowed only 512k up"
"Good service at a good price"
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I bought a house in Wantage Township in Rural Sussex county NJ. I needed broadband because I work from home (and so does my wife).
Went through service electric because it was either them, DSL or satellite. DSL was painfully slow, and forget about satellite that wants to be broadband but is really not.
Got the 10mb package for $41.95/month.
The cable modem is a Toshiba. Nothing special. DHCP, no PPPoE.
Set up went smooth. The TV service was set up quickly as well, using two CableCARDs for my TiVo series 3.
The cable guys came, installed and when they left I was happy to be connected to the world again.
They handed me the paperwork, and I signed my life away. However, when I was looking at the fine print, they limit you to 40GB/month data transfer and charge you after that. I guess if I don't download a lot of stuff I won't end up with a big bill, but I generally feel uneasy about paying for "unlimited" service with a limit in the fine print. Oh well, I don't think I'll use 40GB/month anyway.
Also, no servers. Pretty standard among cable modem contracts, but I would at least like to have the option as I did with OOL Boost. Guess I'll have to co-locate my server, which is a better option anyway.
The service has been reliable so far, all of two weeks. No complaints at all.
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Review by gbongking
Posted: 2.8 years ago
member for 2.8 years, 0 visits, last login: 2.8 years ago
Bloomsburg,Columbia,PA
Contract price not specified.
"Good fiber optic network, Goot tech support"
"service electric"
"ProLog is good, but the cable companies make them look bad."
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First off people, The cable companies manage the bandwidth. They control the cap that you can download each month. Not ProLog. For you's that are complaining about only being able to download 60gb a month, if everybody was downloading 100gb a month, the internet would be very slow. Almost every ISP in the county has some sort of bandwidth regulation. Also, you are probably the people that call ProLog and complain about the speed that you are getting when ProLog has no control over that. It goes through the cable lines, the cable lines are controlled by the Cable Company. ProLog doesn't have people that come out and look at the cable lines. The Cable Company does. Most of the time people have so much spyware on the computer thats the reason why its slow. I do agree that the techs for the cable companies arn't very good and the customer service doesn't know much for Blue Ridge or Service Electric. But, the tech support for ProLog is good, they know everything about what they need to. They aren't trained to know everything about the cable companies, and thats what they have people working at the cable companies for. I give ProLog an excellent rating but, I give Serivce Electric and Blue Ridge a not so good rating. Just for having people answering the phones that don't know anything and techs that only fix 50% of the people they come out to fix.
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