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Review by Darkjeste 
Posted: 230 days ago
member for 2.7 years, 66 visits, last login: 68 days ago
 Toledo,Lucas,OH
 $40 per month
 "Great Service at ok prices"
 "Cost in these times."
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I have been with buckeye-express for nearly 10 years or so now,ever since back when the cable modems were all like max download speed of 45-55k/sec. They have always provided good service to my area with very few outages and have never personally needed them to come out to fix anything.
The prices are not bad,I always had the highest tier package until they split them off when they went 8meg/12 meg ect. For a little while I had to use the basic package because of money trouble and that was just pitiful and that is the only bad point I will really give them.
I know it's basic and all,but outside of email and surfing the web (god forbid it had a video on it) it was ok. It even played games just as good as they really don't require high bandwith as long as you have 10k/sec+ upload,although patches for games were hell.
For the moment I am stuck with the 2.0 mbps package as money is pretty tight right now for a lot of people and you try and save wherever you can. It's a pretty big downgrade then what I am used too but it's still a good service and you can get by with it.
The other thing I do not like is that you need their basic cable service,I think this is not needed as some of us just don't watch T.V. It would be nice to opt out of it as really it's a unneeded extra 14$ or whatever on the package for a lot of people I am sure. Or at the very least a way to pick your own package of channels that you would want for a price.
If I could give some tips for them I would say the basic package should be at least 500kbps if not 1 meg,the 2mbps package should be at least 3 if not 3.5mbps
I think the other packages are just about right but maybe an extra meg on each one but they are pretty fine where they are I think. They would really be more then fair if you could take off the basic TV cost if you wanted.
All in all a great service at decent prices,I have never really liked SBC or whatever myself as I had troubles with them as well as some friends. For Ohio I think they are pretty much the best thing to go with if you are looking for broadband.
Followup comments:  hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
1 edit | Do NOT need TV You do not need to have TV to get Cable Internet. You pay $10 more per month though. So you would save $4 and some with taxes.
Also if you don't like their speeds you are free to use DSL and U-Verse or here's an idea: start your own provider and offer the speeds you should get. ATT's basic DSL speed is even lower than Buckeyes. | |
| Darkjeste
join:2007-03-16
Toledo, OH
·buckeye cable
| idiot Wow...be a prick much? I did not say I DO NOT LIKE the speeds/service. I was giving helpful suggestions on what they could do.
I think they are generally fine except for the basic package where that could use the most help.
I did not know you didn't need cable tv,when I first got the service almost 10 years ago you HAD to get the TV service with it.
Did you see anything about me making my own ISP? DId you see anything about me threatening to cancel my service of 10 years?
Next time keep your prick comments to yourself,if your gonna be a blind follower that can't see fault in a service you use where it could use some upgrades. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
1 edit | Re: idiot uh no i wasnt being a prick. I said if you didn't like he speeds they had- which you don't since you're telling what they should do, you can build your own ISP and compete against them.
You can still be a customer after 10years of service and still use them. I mean really did you have a choice until now as far as TV? No. And you still really don't.
Also their speeds are faster than DSL as well. And yes i said DSL only because half if not more than half of Toledo can't and will never see U-Verse speeds on DSL. WHICH are STILL limited to distance.
Also you can't claim you didn't know about not needing TV to get HSI with Buckeye. If you knew about their basic speeds you would know that they have 2 tiers of prices. So don't be calling me an idiot ass hole.
And keeping these comments to myself? Its a public board I don't have to. Don't like it? don't read my comments. | |
| Darkjeste
join:2007-03-16
Toledo, OH
·buckeye cable
| again Ok so again how can you tell me that I knew that you did not need their cable TV service because I did not.
Even when I switched packages I was never given or told about this option. Again when I first signed up you HAD to have basic cable with the package,this had never changed as far as I knew.
When I switched down to the very basic package and they asked me why I was switching,I said that money was tight for a little while and I needed to cut down some of the cost.
They never said I could make the 19.99$ package actually be 19.99$ instead of 30$ because of the basic cable. A friend of mine just got buckeye-express out at his house and he has to pay for the basic cable TV service with it.
Telling someone who obviously does not have the cash and no normal person would,telling them to set up their own internet company is just being a complete ass hole and you know it.
Also just because I can see some places where they could make improvements (if you cannot then you really are an idiot) does not mean the service is bad or such crappy speeds that it is not worth having.
It is a very useful service and I would never get rid of it unless they tried to cap internet in the way TWC currently is trying.
I forgot that in this country you have to blindly follow all the corps and give them your money and not try to help them improve anything.
What the hell was I thinking trying to post some helpful suggestions in a place like this. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH
·Time Warner Cable
·buckeye cable
| Re: again First off what he said is wrong. It is printed right at their website. And why would any company tell you how to save money? That's just stupid. The thing is IF YOU DO NOT have cable TV you PAY $10 MORE per month. So you're 19.99 Internet becomes $29.99 You save maybe $4 off it. Savings? not really but it ads up.
Plus all you have to do is check their website. Not hard. It's also posted all over their bills and information sheets they send with the bill. It's also on a few of their ads on TV. And that's HOW I claim you should have known about it.
Plus ASK and you will find out.
Here you go:
**Buckeye Express service is an additional $10.00 per month for customers without Buckeye CableSystem cable TV service or Buckeye TEL residential phone service. »www.buckeyecablesystem.com/expre···dex.html
Your friend is full of shit. They didn't MAKE him get TV. He signed up for it willingly. His problem, not theirs.
And as far as paying $30 per month? You should just opt for the 2meg service and keep your TV. It's cheaper! | |
| Darkjeste
join:2007-03-16
Toledo, OH
·buckeye cable
1 edit | ok Well they say they charge you 10$ extra for buckeye-express because you did not currently have cable tv before. Now I guess you could opt out like you say but if they still make you pay the 10$ you really aren't opting out of anything other then 4 dollars if your lucky to keep that.
That really isn't a big bonus in my eyes,them charging you the extra 10$ and giving you basic cable with it to me made it seem like you HAD to have basic cable or you didn't get to have high speed internet.
I guess I was wrong on that one,friend told me he didn't want their TV service either but apparently he didn't make it clear enough to them or something cause he still get's the cable channels and they hooked the cable to the TV.
What I am saying tho is you should be able to have that 13-14$ off completely. I guess they do not do that because I think their system is setup so that if you have service going to the house those channels are gonna come in anyways.
If they took the extra cable wire off your splitter going to your TV then you could just hook another wire back up to it and still get the channels which is I am sure is why they charge you the extra 10 bucks.
All in all it's not worth 4$ to get rid of the TV honestly,fourteen dollars off the bill maybe.
I still love the internet service and will never get rid of it,but I still feel that the speeds could use another small boost in the areas I outlined but any service can always see improvements.
I know they just raised speeds not too long ago and they have always been good about raising them decently every time and quicker then a lot of other companies. The packages could just use that tiny boost tho to make them an even sweeter deal. | |
| | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: ok chances are with TV working is that the tech for got to put the scrambler on the line. Buckeye will find out and his line will be tapped. They check all the time with that. Especially if anyone reports back feed. | |
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Review by hottboiinnc
UPDATED: 272 days ago
member for 6.1 years, 2100 visits, last login: a few hours ago
Toledo,Lucas,OH
$12 per month
"$69.99 for 12Meg by 1meg"
"none"
 "great service, local company, low cost! Beats ATT hands down."
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Update : After the promotion was done I changed increased the speed to 12megs down to 1meg up. Great service still not a problem with it at all. U-Verse came to the neighborhood but pricing still doesn't compete with Buckeye for anything, especially that ATT raised the rates for everything here not even a week after announcing the service! I stayed with Buckeye. The $120 per month includes cableTV and the Internet.
Install was set for the 19th but changed to the 20th due to I added CATV. Appointment was from 2-4pm Tech arrived at 2:15pm and was here until about 4pm due to problems. BUT not caused by Buckeye or the tech.
The coax in my home was not connected in the attic like it was suppose to be. Tech went up and connected it all. made sure all outlets worked even the one in the dinning room.
Left extra lines in case i needed them.
Couldn't ask for a better tech or service.
ATT is also available but 3.0 / 384Kbps for $40 compared to Buckeye BEX 8.0 / 600 for $29.99.
They also donate $10 to a school of your choice in the city.
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Review by Done_Posting
UPDATED: 348 days ago
member for 6.2 years, 1185 visits, last login: 348 days ago
Holland,Lucas,OH
Contract price not specified.
 about 2 days
"Very reliable (in my experience), competitive price, VoIP!"
"Max upstream is only 1 Mbps"
"Only other service available to me is DSL, which BEX blows away."
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It works, I pay next to nothing for it.
Hooray.
Followup comments: slckusr
Premium
join:2003-03-17
Maumee, OH | good riddance buckeye glad i moved to dsl buckeye was junk in maumee.
guess i got spoiled by comcast.
3 dsl and dishtv | |
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Review by Ladynaye
UPDATED: 1.9 years ago
member for 2.1 years, 18 visits, last login: 45 days ago
Toledo,Lucas,OH
$70 per month
about 3 days
"Speed, speed, and more speed!"
"I wish I didn't have to pay for it."
"If you are in the Toledo area, you better go with Buckeye!"
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I tried DSL with SBC Yahoo! (now AT&T) when I first moved here four years ago and it was nothing but pure hell until Buckeye moved into my area. I had the 2/256 package, then paid for the 3.5/256 package (this was over two years ago). Now I have the 10/800 package and I am beyond happy.
Followup comments: PaulieFresh
join:2006-04-26
Rossford, OH | Speed Sorry to correct you but your package speed is actually 10,000 down/800 up. Not 768. | |
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Review by PaulieFresh
UPDATED: 2.1 years ago
member for 3.5 years, 341 visits, last login: 13 days ago
Rossford,Wood,OH
$70 per month
about 7 days
"Low ping times, reliable connection, FAST download speeds."
"Upload bandwidth is easily consumed among gaming consoles and multiple computers."
"I love it and its speed. End of discussion."
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I had cable internet installed at least 5 or 6 years ago. Then, the demand may have been higher for a new installations back then, so the time from order to install was a week if I remember correctly. For the most part, I've never really had any outages due to Buckeye's actual network, it's been due to modems and other hardware failure. There was a time where I had to reset my modem and it kept failing to reconnect but when I called tech support they were already aware of it and said that it should re-connect itself by the morning at the very latest and if it didn't they would send someone out or something like that. At any given time I have an Xbox 360, 5 or more computers, a PS3 and maybe a couple other connected devices on my network. I almost always get host while playing game on xbox live because of the reliability of my connection and the very low ping times. I'm currently on the 10,000/800 package and I believe it costs about $70 a month. I also use their telephone and cable TV services.
I do know that when I confront tech support and ask about any way at all in the universe to obtain faster upload speeds, given that money is not a limiting factor, I'm met with dodgy responses and I'm juggled between different "departments" for things such as a business connection, which I would be willing to pay for.
I recently got a new modem, it's a Motorola SURFboard SBV5220.
This is my first review, please forgive me for sounding like an idiot but I can't sleep and I figured I'd counter the negative reviews with a positive one. Maybe some of those other reviewers should try the higher speed tiers, it might do them some good. After all, you can't expect Ferrari performance from a Geo Metro can you?
Oh and to the torrent people, it's limited mostly by your computer and the people seeding to you, I've had some ~cough~ linux ~shifty eyes~ torrents max out my connection. 
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Review by stinerman5
UPDATED: 2.2 years ago
member for 2.4 years, 10 visits, last login: 2.1 years ago
Sandusky,Erie,OH
$29 per month
about 1 days
"Quick install!"
"Limited USENET."
"The best deal in the area, but that isn't saying much."
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I'm back in the area from a 5 year stint in Dayton for college. There I had RR, which was superior to BEX in all aspects.
I ran down to the Sandusky office on Tuesday afternoon, ordered the package, and had it installed and running by Wednesday morning. A turnaround time of 24hrs is incredible, regardless of who your ISP is.
I'm on a budget so I ordered the 1.5/128 package. I thought the upload was a bit low, but I wasn't going to complain. Little did I know that they put a total cap of 2GB/mo on this package. I do VOIP, youtube, bittorrent, etc. so I can easily hit 2GB in an hour, let alone a month. Needless to say, I'll have to upgrade to the 7.0/512 package unless the cap is not enforced. They farm USENET out to Giganews and cap it at 3GB for the upper echelon packages. This is unfortunate for me since I am used to RR's unlimited offerings.
The tech was friendly and professional. He didn't know what "Linux" was, so I had to insure that the connection was up and running. He didn't have a problem running the modem to my router, which was refreshing as the RR people refuse to do that.
It's pretty obvious that the lack of competition in the Sandusky area is why the prices are a little high. Our only choice is BEX or AT&T (and CLECs). DSL service requires a landline, which my girlfriend and I don't need. That pretty much narrows it down to BEX. It's too bad we can't get unbundled DSL service like Speakeasy offers. I'd probably go with that if it was available.
Updated 8/17/07: Apparently there is no enforced traffic cap. That makes this connection a bit more palatable. I've not had an outage yet, so the connection is very solid.
Followup comments: Done_Posting
Shoot to kill
Premium
join:2003-08-22
Toledo, OH
·buckeye cable
| Better how? I'm back in the area from a 5 year stint in Dayton for college. There I had RR, which was superior to BEX in all aspects.
I'm curious how you came to this conclusion? I don't want to argue the perks or drawbacks of either service -- I'd just like to hear an objective summary of how the two ISP's differ (aside from newsgroup access).
Thanks, and I hope your BEX service works out for you.
- Tate
--
Happiness is an OC-48 in your basement... | |
| stinerman5
join:2007-06-20
Sandusky, OH
| Objectively RR was $29.99 for 5/384 for the first 6 months. They gave us another 6 months at that price when we threatened to go to Earthlink.
With BEX, I'm paying $19.99 for 1.5/128, which increases to $29.99. At that point, I'm probably going to go for the 7/512 package, which is monetarily comparable with the RR package w/o the discount.
RR started unlimited USENET access in December. BEX offers a 3GB cap on its 7/512 while offers no access at all on it's 1.5/128 package.
The cap I referred to is apparently not being enforced (at least not yet).
In general, I think BEX could do better with it's upload speeds. Their blocking of outbound connections to port 25 really irked me and caused me many wasted hours of tracking down the problem. Luckily they haven't blocked Gmail's servers with operate on a non-standard port. I don't have a problem using their SMTP servers, but the tech never mentioned any of these things and the server names are nowhere to be found on their website. He never even set me up with a username and password for them because I told him I was using Gmail.
They aren't poor by any stretch, but they aren't as good as RR. | |
| | Done_Posting
Shoot to kill
Premium
join:2003-08-22
Toledo, OH
·buckeye cable
| Re: Objectively Sounds like a fair and objective review to me. I personally agree that upload speeds need to be at least doubled, but there's just this crazy stigma in the industry about giving more than a 1:8 ratio on bandwidth. On a side note, the newsgroup stuff is actually monitored (I used to work in the department responsible for this, amongst other things). Be careful, because letters do get sent out and people have had their newsgroup access terminated for severe infractions -- just my $.02 worth.
Thanks for the update, and I hope everything keeps working smoothly for you.
- Tate
--
Happiness is an OC-48 in your basement... | |
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Review by sonicsoul
Posted: 3.1 years ago
member for 3.1 years, 0 visits, last login: 3.1 years ago
Toledo,Lucas,OH
Contract price not specified.
"reliable, fast service"
"expensive"
"for the only option it's not that bad"
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Upfront, I don't work for Buckeye. I moved here in April of 2005 to work for an industrial gases company. My wife and I moved into a beautiful loft in downtown Toledo and went with Buckeye because we wanted DVR and could not get a dish. I opted for the 5M service since I do a lot of torrent sharing (legally).
We lived in that loft for exactly one year. In that time, the only downtime I experienced was after Buckeye had done some network maintenance and things didn't go so well. For about a day and a half I had no or spotty service. I called their customer service number and they credited me for those days. We bought a house in April of this year and moved our service there. Again, no problems. For the entire time I have been with Buckeye, my downloads are adequate. On well seeded torrents I get about 350-450K down, but I do notice a bit of throttling, which is going to happen no matter where you get your internet service from, especially if the Net Neutrality Bill passes. On ftp/http downloads, depending on the server I get 150-550K down. Again, great!
Now, our cellphones don't work in our new house so we got a landline from SBC/AT&T. I also opted for the Pro DSL service, which is advertised as 3M. This was a HUGE pain in the rear as SBC kept telling me my house was not capable of receiving DSL even though the previous owner had it and I am staring at the phone cord and filters still connected in the house. Finally they said I could get it. Actually going through the customer service was a NIGHTMARE. I had to call them 4 or 5 times to get someone to come out to our house becuase we had NO dial-tone. Thier technician was smoking at my front door and when I answered, he flicked the lit cigarette onto my front lawn. He disappeared for 20-30 minutes at a time. I received no phone call saying a technician was coming out to the house. I work nights and he shows up at 8am while I was sleeping. Needless to say I would have loved to have scheduled the appointment.
Anyway, he fixes the line after about 2 hours. Turns out a previous technician disconnected our lines at the telephone pole because he saw we had no service. I finally get the DSL modem in the mail, after paying a non-refundable 12.95 shipping fee that took 7 days to get here. I install the modem, with the HORRIBLE SBC/Yahoo installer that loads your computer with service tools and scripts. I have a spare router so I used that to test the DSL and Cable while I had them both and before I cancelled Buckeye.
Here is the funny part. On speakeasy.net and Cnet's broadband test I was getting 4950Kbps down (5M) and 475Kbps up with Buckeye. Great! With the DSL I was getting 210Kbps and 225Kbps up. Yes...I could upload more than I could download. SBC said it was the wiring in my house but that would cost hundreds of dollars to replace.
I cancelled SBC/Yahoo DSL and my SBC phone line and signed up for Buckeye Tel with the same number for 22 dollars more vs. the 36 dollars a month for just the phone service.
I will say that Buckeye is terribly expensive. I guess you can do that when you are the only company in the area that provides decent cable. And what company charges you 35 bucks to DOWNGRADE your cable service. Oh yeah, Buckeyes does.
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Review by L_P
UPDATED: 6.4 years ago
member for 6.9 years, 44 visits, last login: 5.7 years ago
Toledo,Lucas,OH
Contract price not specified.
"Fast, Always on, Good price"
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Well, Installation was simple and fast.
No problems, ever.
I have yet to get under 1Mbps, in fact there are plenty of times I get 1.2 and 1.4Mbps when Downloading files. I dunno how but I do.
Upload speed however is not that great I watch it fluxuate all the time.
it will go from 80Kbps up to 180Kbps
not consistant. At least for me DL speed has been consistant.
Test I just did two seconds ago
[url=http://www.dslreports.com/speedtests/1009226;126582;d20a8f715ff91d5fad3634fd0d20f416;2.0;www.dslreports.com/1053155252]Click here for test results[/url]
I have yet to need to talk with tech support so I dunno about that.
Mail servers just upgraded, but I dont use thier email anyway.
Only thing I wish is for better upload speeds and a larger package.
maybe a 384kb up / 1.5mb dn package? or even a 500kb up / 2mb dn.
Also if you dont have cable service youre gonna have cable service.
you are charge $10 for cable lite service. so if you have a dish. be ready to throw away your ant. cause you can have the installer hook up the cable line to the tv.
then youll get good local reception at least.
so price break down
$45 for internet
$10 for cable lite service
= $55 min price.per month.
if you already have cable then just think of a extra $45 to your bill for it.
-L_P
EDIT:
Horay, Buckeye just upgraded The business package to 1.5Mbps Down and 256Kbps up.... oh happy days......
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 Review by Therock_
Posted: 6.5 years ago
member for 8.3 years, 87 visits, last login: 5.2 years ago
Toledo,Lucas,OH
$45 per month (month by month)
about 7 days
"Good communication was called and informed that installer was running an Hour behind He was quick and professional"
"there was some confusion over the billing for installation as I was to recieve a Fathers day Special of free install cleared up"
"Speed is Ok 1mg/128 varies with High traffic times Good up time tried Ameritech it was gone in less then 2 weeks"
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I have been very Happy with Buckeye-Express its been consistant had no real proplems to speak of surfboard modem has worked good every question Has been answerd when I have ask for help I had a Nightmare when I gave Ameritech a trial run they Offerd 768/128 for 29.99 @ 12MO. the software was a Burden and the speeds inconsistent I cancelled withen two weeks was Billed for over 7 months before I was finally given the credit even got my phone shut off because I would not pay it am very glad I never cancelled my Cable I have a friend who Told me I could save money with ameritech he still has it but pays $55.00 and has no connection from anywhere from 8-10 pm every night He has been working with Ameritechs tech Support for 4 months and all he has got is a partial credit and still has down time every evening He is a Certified Tech so its a Proplem in ameritechs end I have to recommend that People in the toledo area give Buckeye-express a try Dont Be afraid to check your area see if friends and near by homes have Good adsl from ameritech service if the savings is important and you don't mind the commitment of 12 mo. if You have proplems switch fast to Buckeye I would Like to Get a Higher Speed 3mg/1mg and more reasonable price in Time
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 Review by EddieJ300
Posted: 6.6 years ago
member for 6.6 years, 86 visits, last login: 4 years ago
Sylvania,Lucas,OH
$45 per month
"Very dependable - Always Online"
"Very Slow File Down Load Speeds"
"Best Show in Town"
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First I want to say thanks to the folks that are running this "Outstanding Web Forum". I have already found some very helpful users and some great information.
I had Buckeye-Express installed about 6 months ago. (I switched over from Ameritech DSL which was nightmare). The install appointments are pretty quick. They offered appointments as close as 2 days from the call date.
The service is very dependable. (Unlike some of these AT&T horror stories that I have read.) The Buckeye-Express Service is always on. And since they upgraded the mail servers everything is smooth. Well almost everything. The File Download Speeds are Very Slow. Another Note on the speed... They have a cap on it. 1 meg down & 128 up. All of the speed test that I have done range between 600 and 900. Web surfing speed is ok but the file downloads are very slow. When you call Tech Support they blame the speed issues on the web site that you are downloading from. And don't let them find out that you have a Router. They not only don't support routers and home networks but they claim that routers are against their subscriber agreement.
Also the tech support is not 24/7. They only have 1st and 2nd shift. If you have an issue after 11:00 pm you have to wait for the sun to rise. They are also closed on Sundays and Holidays.
As for the Price $44.99 - I guess that's a fair price when you shop around but if you do not have cable TV the price goes up to $54.99 ouch. (A $10.00 penalty for having Direct TV.)
As I said before it's the best show in town (in this price range).
I'm hopeful that there will soon be a forum for Buckeye-Express. So that the cable internet subscribers in North West Ohio & South East Michigan will have a place for them post their concerns and issues.
EddieJ300
Followup comments: tekkbabe859
join:2007-05-16
Sylvania, OH
1 edit | Comment made by "Tater" "The legality of what you folks are doing is never in question because as your ISP, BEX is not responsible for your activites." (posted in 2006)
Torrents appear to be monitored and BEX subscribers have been contacted about potential questionable activity via US mail. | |
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