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Review by Estragon 
Posted: 33 days ago
member for 6.4 years, 2787 visits, last login: 1 days ago
 Greenville,Hillsborough,NH
 Contract price not specified.
 about 45 days
 "It exceeds my expectations"
 "It isn't FTTH @ 100Mbps"
 "Fairpoint wants to provide the service, and its employees are trying hard"
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I first called Bell Atlantic about DSL in fall of 1998. In fall of 2009 Fairpoint finally delivered it.
It's 1467 Kbps down and 342 up. It's not heaven, but it's our only option here.
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Review by kuzzle
UPDATED: 60 days ago
member for 2.3 years, 206 visits, last login: 2 days ago
Richmond,Sagadahoc,ME
$39 per month
"Stable connection"
"Only 1.5mbit, lousy tech support/billing"
"Only if your desperate"
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Originally I had Verizon DSL then Fairpoint bought the lines. The connection is stable, and the pros end there. After 7 years I'm still only at 1.5mbit/384kbit, just like Verizon, Fairpoint doesn't want to do anything about it. Its not my line, my line is able to receive their highest tier (7.2mbit) according to a lvl 2 tech that checked the line.
Before ordering Fairpoint, I would suggest looking at some of the other DSL or Cable providers in the area, for me it would be cheaper to get DSL though GWI. and it would be at the higher sped (3mbit).
Edit: I finally dropped Fairpoint and got Earthlink cable through Time Warner;1.5mbit to 7 is a huge jump, and it's only $4 more then what Fairpoint was charging me.
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Review by robherz
Posted: 77 days ago
member for 8.4 years, 60 visits, last login: 6 days ago
Brooklin,Hancock,ME
$33 per month (12 month contract)
about 10 days
"Good presales support. Good speed, solid connection so far."
"Slow to send DSL modem"
"So far, so good -- Great for rural Maine"
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This is the first year DSL is available to our private road in coastal Maine. Despite problems others may be having despite being officially prequalified, our connection has been excellent so far (about 2800 down/720 up). This is life-changing for this area, where we couldn't even get decent dialup access previously.
First 6 mo are actually $10/mo.
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Review by delphtile
Posted: 103 days ago
member for 2.3 years, 53 visits, last login: 40 days ago
Sugar Hill,Grafton,NH
Contract price not specified.
"Sales, Service, price"
"They are not doing what they are supposed to be doing"
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Said that I would have a 3Mbs Connection before I movedinto new apartment.
The truth is they dont offer anything faster than 1.75
The modem came on July 29th supposedly provisioned but it was not
I was not able to get online until the 6th of August.
Very disappointed with all aspects of Fairpoint Communications or lack there of...
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 Review by tschmidt
UPDATED: 158 days ago
member for 9 years, 5104 visits, last login: a few hours ago
Milford,Hillsborough,NH
$29 per month
"Decent speed and relaibility"
"PPPoE instability"
"Happy with the service"
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6/23/2008 Verizon sold wireline assets including DSL in VT/NH/ME to FairPoint communication. As a long time Verizon DSL customer had been on annual contact to reduce cost. With some trepidation called FairPoint about contract renewal. Much to my surprise was told there is no annual contract and I was grandfathered at contract price. Was told “Tax recovery fee” of $1.45 was being eliminated.
Last part of my annual DSL renewal ritual was to ask for upgrade from 1500/384 to 3000/768. Each year my house magically moves farther away or closer to the Central Office. Rep said distance is 12,600 feet (with bridged taps) too far for 3000/768. Said system allowed him to request upgrade (at no cost just like Verizon). Said it would not change until Monday. Was skeptical but had nothing to lose. Sure enough on Monday modem (Netopia 3346N) was syncing at 3360/864. Margin is down quite a bit as expected to 24/10 dB from 31/23 dB and transmit power is up. Did a few speed test benchmarks: 2875/725 kbp/s. Was hoping to be upgraded to ADSL2+, as it improves performance over long lines, but that did not happen.
6/22/2009 UPDATE One year anniversary with FairPoint. We were spared worst of the problems when FairPoint converted from using Verizon systems to their own. Email was a problem for a few days but as I do not use ISP email was not a big deal. Speed has been consistent. Have not had any problems sending and receiving email from my hosted domain. As with Verizon have occasional problems maintaining PPPoE session. However PPPoE session disconnects seem to occur less frequently with FairPoint.
FairPoint announced they will not include Usenet access for VT/NH/ME DSL customers. Seems to be a trend with broadband suppliers scaling back on Usenet access.
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Review by Forkelc
UPDATED: 178 days ago
member for 7.9 years, 136 visits, last login: 33 days ago
Portsmouth,Rockingham,NH
$36 per month
"We were lucky - didn't lose connection or email during the verizon switchover"
"Speed drops from near 3.0 to 2.0 every single day. Recycling modem brings speed back"
"The only choice for DSL ... kind of stuck. I don't trust their ability to deliver reliable Fiber, even using Verizon Fiber."
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We have Fairpoint (THANKS Verizon -- boo hiss on bailing from northern New England), Comcast and Satellite. None of the above are all that appealing. Stayed with Fairpoint out of convenience.
***** Update below - 2009-05-08 ******
It gets better .... was able to manage my account for a few days, but no longer. Even after my password was "reset" by a "manager" I still cannot log on. Now, because of technical difficulties, they cannot even accept phone calls to customer support!
»www.seacoastonline.com/articles/···90508027
From the link above:
"A spokesman said the company is troubleshooting the problem, but hasn't figured out the cause and doesn't know when service will be restored.
FairPoint has placed a recording on the toll-free numbers into the call centers informing customers of the problem and asking they call back later."
This is from the same company that suggest you go to their website to solve - Internet service problems ....
Never thought I'd say this, but hello Comcast. Will be switching soon.
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Review by egeddes
UPDATED: 188 days ago
member for 9 years, 258 visits, last login: 20 days ago
Freedom,Waldo,ME
$80 per month (12 month contract)
about 21 days
"None really - only reason we have it is because we have no other choice."
"Uncoordinated install - took weeks to resolve. Same thing if there is a problem with the service. Very unprofessional."
"Avoid and use another provider if at all possible."
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Install: Everything for voice and DSL service was setup incorrectly. Fairpoint representatives lacked empathy and did not demonstrate any ownership to correct the issue.
Service: Unreliable. We had a disconnect problem that went on for months - we would keep opening trouble tickets only to have tech support close them without any resolution. Finally a tech noticed we had *thousands* of disconnects over the span of the past few weeks. Even he was shocked that his peers had not recognized the severity of the issue nor had they taken any action to correct the issue.
Support: Horrible! Representatives are not educated/trained well, and there appears to be a severe lack of quality control. No empowerment or ability to diagnose or correct the issue.
Bottom line: We have no choice right now - no other wired providers in our area. HughesNet, StarBand and Wildblue do not have very good reviews, so we're avoiding that route. We'd like Time Warner to begin servicing the area, but given that we are rural do not know if, or when, that will happen.
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Review by Vermont DSL
UPDATED: 217 days ago
member for 217 days, 0 visits, last login: 217 days ago
Saint Johnsbury,Caledonia,VT
$29 per month
"Always works/ low latency/ never had an outage"
"none"
"cheap and rock solid broadband"
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Have had DSL from Verizon and now Fairpoint for several years. I used to play online and never experienced lag like many of my friends on cable do. I qualify for 7 meg. but dont really need it. They also said when the new core network is up and running, many places will be seeing 20-40 meg. services.
Fairpoint wants expansion versus Verizon's planned failure of rural areas. Nice shinny new Fairpoint trucks are all over the North country doin lots of pole sets and running fiber/copper. Time will tell but clearly fairpoint has the right idea of customer service despite the loads of negitive press as of late. You only hear about the small minorty of problems but never the mass of error free services.
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Review by tlnh
UPDATED: 232 days ago
member for 232 days, 0 visits, last login: 232 days ago
Derry,Rockingham,NH
$15 per month
about 14 days
"PRICE & our DSL service stayed up even during the great ice storm!"
"Occaisionally interupted DSL service when the phone rings or is answered"
"Great service for the price! ;-)"
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I have stayed with Fairpoint DSL (formerly Verizon) primarily for the price. $14.99/month. Verizon dumped everyone in NH, ME & VT over to Fairpoint. Speed is as advertised & the only significant problem we encountered was during the Verizon to Fairpoint transition. Westell model 6100 is OK. I wonder if that is the source of the occasional problem when the phone rings or is answered. I performed the self installation with no problems. Our DSL service stayed up even during the great ice storm! We had no power or Comcast cable TV yet our phone & DSL was up the entire time. I was able to watch internet based entertainment on my Laptop (charged by our generator) for the entire 10 days we were without power & cable TV. The rest of my neighbors have Comcast broadband. They had no service for over a week! Fairpoint DSL has been good service for a good price.
Followup comments:  peteg1955
join:2009-04-11
Fairfield, ME
| Piss poor fairpoint Glad your happy with them. I'm paying $43.99 per month for a dry loop(no phone,dsl only). My service has been going down hill for the past 6 weeks. I was at 1.5Mb/s to over 2Mb/s and now I'm at 750Kb/s down and upload is 200 to 350 Kb/s .. The service simply sucks..and good luck getting a tech on the phone average wait is 40+ minutes..and they can't seem to fix it. Time to go back to cable. | |
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Review by FredFredrick
Posted: 290 days ago
member for 359 days, 40 visits, last login: 60 days ago
Laconia,Belknap,NH
$55 per month (month by month)
"Fastest internet available in Central New Hampshire"
"Slowest internet in the world"
"It's not a great price, it's not a great speed, but it's your only option"
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I've had verizon in this area for a few years, it was always ok, not great. Living in central New Hampshire, there are very few options for internet. Either Metrocast (which is crap, always slow and laggy with a latency issue), or Verizon. Now that it's fairpoint, it's the same game with a new name. Catch is, for $10 more, you can get the 7 mbps service. Still lightyears below other areas. Comcast advertises 16 mbps - 50 mbps. All I can get? 7. I'm paying the same price as comcast subscribers for half of their lowest teir of service.
It's what it advertises, and it works, but I'd rather not be stuck in the stone age.
I estimate the $49 service to be about $55 with tax.
Followup comments: | 
tenpin784
I Went To The Dark Side?
join:2001-03-30
New Durham, NH
| Metrocast When was the last time you tried Metrocast?
I have been working like crazy to fix some of the problems out of the Laconia area, and I know that most of them are fixed.
Just curious.
--
Dream as if you'll live forever, live as if you'll die today.
Disclaimer: These are MY comments, my employer cant be held responsible. | |
| 
Whatever
@equant.net
|  Comcast Speed vs Fairpoint Speed
DSL vs Cable-modem threads are all over the net, and DSL almost always wins. | |
| FredFredrick
join:2008-12-04
Laconia, NH | Comcast and Metrocast I don't have access to comcast this far north, and Metrocast's highest option is just around fairpoint's. I use Metrocast at work though, and even though the "speed" is the same, the latency is killer. Couldn't play games on that. | |
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Fairpoint Communications
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