INTRODUCTION
Verizon is providing this support forum as a secure area where members can directly discuss questions or issues specific to their Verizon Broadband Service (DSL and FiOS) with Verizon agents. These agents are Broadband Reports members with full read and post access who will work to get your problem solved or your questions answered. Aging posts that are officially closed may be deleted from our databases. If you desire to keep a record of a CLOSED thread. Please take a moment to make a screen shot or a copy paste into a private document for your records. Thank you.
If you are having a specific problem with your Verizon DSL or FiOS service, please open a new topic on this site. Forum guidelines include:
Verizon agents will respond Monday to Friday during normal business hours.
Please do not reply to your own posts
Please keep all communications on a given issue to one thread so we can be sure to have all of the relevant information in one place.
If you have a generic issue or question, you may post it to one of the public Verizon forums.
Postings on these forums involving a specific Verizon DSL or FiOS service issue may get transferred to this forum.
Other Useful Links and Contact Numbers
Service Availability Questions for new DSL or FiOS customers:
DSL: Visit www.verizon.net/dsl or call 1-800-567-6789
FiOS: Visit www.verizon.net/fios or call 1-888-GET-FiOS
Billing or Account questions for existing DSL or FiOS customers
DSL: 1-800-567-6789
FiOS: 1-888-553-1555
General Information: www.verizon.com
PLEASE READ AND ACKNOWLEDGE
If you post and then realize you forgot to add something after your post is in the forum, please either edit the original post to add content or wait to post the additional info after the tech replies. Aging posts that are officially closed may be deleted from our databases. If you desire to keep a record of a CLOSED thread. Please take a moment to make a screen shot or a copy paste into a private document for your records. Thank you.
Please do not bump your thread. Bumping will result in a longer response time or your thread missed by the technicians completely.
By providing information in this posting, you are granting Verizon permission to look up information on your Verizon account.
In addition to Verizon representatives, the information you share on this site may be viewed by moderators on dslreports.com. All information will adhere to their privacy statements.
When posting your request for support, please try to provide as much of the following information as possible.
For FiOS customers:
Your Fios telephone number (which is likely also the billing telephone number) or the Fios Data Circuit ID
Your name and the name on the account
The service address
Length of time you have had the service
Router manufacturer (D-Link, Linksys), type of router (Wired/Wireless), model number (604/624) and firmware version number (rev C)
A description of your problem
Information that will help us diagnose the problem:
o Have you reset the router?
o Have you tried another computer?
o What sites have you used for testing?
For DSL customers:
Your DSL telephone (which is likely also the billing telephone number) or DSL data circuit ID
Your name and the name on the account
Your user name
Length of time you have had the service
Type of modem, version number or firmware version number
A description of your problem
Information that will help us diagnose the problem:
o Have you tried a different modem?
o If yes, have you tried the other modem to see if you still receive the same condition?
o If no, do you have access to another modem for testing if required?
o Have you tried your connection at your NID/SNJ location test jack? NOTE: This would be the same jack you would plug into to check your phone service.
o Do you have a routing device, such as a Linksys, Netgear or DLink type of router? Have you attempted to connect without this router?
Is there a Splitter Outside or Filters at the jacks?
