jbebop
join:2002-02-16
San Jose, CA
 ·Speakeasy
| Adding to the list of former Speakeasy customers
I've been with Speakeasy for years. I came over as a former Telocity customer after they went belly up. Speakeasy have always been helpful diligent in helping debug my link. I also appreciated the indie rock as hold music. I moved about 3 years ago, they transferred my service with no problem. When my new address had latency issues they sent me a new modem and helped to work through it. The latency issue has always remained a problem and tends to be bursty. At my address, I don't really qualify for much of a speed upgrade and the pricing is pretty steep for the speed upgrade I do qualify for. I've been paying the same price for my DSL connection since I signed up with no speed improvements.
I finally got frustrated after returning from a family trip and had to upload a bunch of photos to my website. It took forever and my connection was useless during the 2 hour upload process.
After reading reviews of Comcast Business here on the Speakeasy forum, I'm getting Comcast business at 12/2 Mbps plus 1 static IP for $64/mo. I am paying $49.95/mo for 1.5/0.384 Mbps plus 1 static IP.
I have to say that so far I'm impressed with the speed of Comcast's customer service. I called today, signed my contract, and got my truck roll scheduled for Friday (could have been tomorrow but I couldn't make it). |
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LordBritish
join:2003-08-02
Marina Del Rey, CA
| I've been a loyal speakeasy customer for over 7 years now but their prices have not remained competive.
I'm on the $100 6.0/768 static IP (Covad) service.
It's way too much - should be no more thn $60.
I think I'll be switching soon.
Times are hard you know. |
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ptruskier
join:2001-10-19
Berkeley, CA
| reply to jbebop
I'm in the same situation. I've been with Speakeasy, and mostly happy, for years now. However, at my distance from the CO, I cannot get anything even near what I am getting now from my newly installed Comcast business high speed internet and voice. I am getting about 10X my Speakeasy download speed, and 4-5X increase in upload performance.
Comcast business support, both technical and sales, has so far been very good. I've had no complaints at all...
Speakeasy VoIP was problematic for a while with frequent delays, echos, etc. One of the last straws for me was Speakeasy's decision to start blocking certain free conference calling numbers which I routinely use. Comcast voice has so far been great. I am currently just waiting on my current number which is with Speakeasy to be ported, and then I will cancel my Speakeasy account. |
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