JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
 ·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
|  [Praise] SurpassHosting.com: SUPERB SUPPORT!
It's worth the $$$ to sign up for web hosting with this company, just to experience support that is helpful and QUICK. And I do mean QUICK.
I had a bit of a bumpy road getting started - I got a confirmation email that my order was received, but never got an email notifying me that the order had been processed. 2 days later, I emailed support and they resolved the problem immediately.
Once I got the email notifying me that my order had been processed, I began to build the site. But the link they gave me to the cpanel didn't work since my DNS isn't propagated yet. I emailed a question and got an immediate response with a link I could use until the DNS propagated.
Other hosts I've used usually take a MINIMUM of 24 hours to answer a simple question. It's really outstanding to be able to get immediate answers, particularly from a low-cost provider.
I HIGHLY recommend SurpassHosting.com to anyone who is looking for a good low-cost host! |
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removed
Crisis Management Squad
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
| Same here. While the billing department can be a real pain to reach, support has been amazing. I've sent tickets at all hours and always get a quick response.
Thumbs to Surpass.
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AIM | irc.removed.us - #dslr | Give me a ring: 718-606-4100 |
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Macy
South Of Insanity
Premium,MVM,ExMod 2004-7
join:2001-12-02
Pink Beanbag
| reply to JTRockville
Another thumbs up here.
I signed up with Surpass a couple of months ago (thanks removed!). The first week was a little rocky because the hard drive went out on the server I was on but support was amazing and fast, not to mention friendly and kept me up to date on their progress.
About a week after I got my site up I had a couple of newbie questions, placed a ticket at around 9 am on a Sunday morning and had a response back within minutes. The following day I emailed support about changing something in my account which required an Admin and had received 2 replies back and my request was honored within a half hour. I love them and would recommend them to anyone!
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If you're not living on the edge...you're taking up too much room.
Feel Your Heart Race |
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itsmethee
Premium
join:2002-06-29
Champaign, IL
clubs: | reply to JTRockville
Same story here. I love the amazig responce time and the comunity that is built on there forums is amazing
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Don't waste CPU cycles! Join Broadband Reports Team Starfire and crunch for Seti@Home. |
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BIG b
Premium
join:2002-11-23
Connersville, IN | reply to JTRockville
I have been a Surpass Hosting customer for over a year now .. They do have a very good customer service department.
BIG b
www.n9dvd.com
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Visit my site @ www.n9dvd.com |
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Skipdawg
The Original
Premium,ExMod 2001-03
join:2001-04-19
The Void | reply to JTRockville
You can add me to this list of happy Surpass users.  |
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